Lv89's Terms and Conditions — Must be read before use

1General Terms and Conditions

Lv89 is an online Sports Betting platform operating under an international gaming license. These terms and conditions form the legal agreement between lv89 and all its registered members. They take effect whenever you use the lv89 website or mobile app.

Lv89's services are for personal entertainment only. Using lv89 for commercial purposes or on behalf of a third party is strictly prohibited. Although these terms are provided in Bengali, the original legal document is in English. In the event of any discrepancy, the English version shall prevail.

Lv89 reserves the right to update these terms and conditions at any time. Members will be notified via their registered email and the website will be updated accordingly. Continued use of the service after any changes constitutes acceptance of the revised terms.

2Account Registration & Eligibility

To open an account with lv89, the following requirements must be met. All conditions are mandatory — failure to meet any one of them will prevent account creation.

• You must be at least 18 years old and verify your age with a national ID card or passport.
• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• The details you provide at registration — name, address, phone number, and date of birth — must be accurate and truthful.
• Lv89 may request a copy of your ID at any time for KYC verification. If it is not submitted within the specified timeframe, your account will be temporarily suspended.
• You are solely responsible for the security of your account. Do not share your password with anyone.

KYC Verification Process

Lv89 complies with international anti-money laundering guidelines. For this reason, all members must complete KYC (Know Your Customer) verification before making a withdrawal. Verification is typically completed by submitting photos of both sides of your national ID along with a selfie. The process usually takes 24 to 48 hours.

3Payments, Deposits & Withdrawals

Deposits to lv89 can be made directly via bKash and Nagad. Payments must come from a mobile banking account registered in your own name. Payments from third-party accounts are not accepted and any such transactions will be voided.

Withdrawal requests are typically processed within 15 to 30 minutes. However, if KYC verification is incomplete or any suspicious activity is detected on the account, lv89 may place the withdrawal on hold pending investigation. Members may be required to submit supporting documents during this time.

4Betting Rules

All members must read the following rules carefully before placing any bets on lv89. These rules apply across all betting markets.

• Once a bet is confirmed, it cannot be changed or cancelled unless lv89 cancels it on its own initiative.
• If a match is cancelled, abandoned, or the venue is changed, the stake for the relevant bet will be refunded.
• Lv89 reserves the right to void any bets placed due to technical errors or incorrect odds.
• Odds may change during live betting — the odds displayed at the time of confirmation are final.
• Lv89's maximum payout limits apply to all bet types — single, multi, and system bets.
• The cash-out feature may not be available on all markets or in all situations.

Odds & Payouts

All odds on lv89 are displayed in decimal format. To calculate your payout, multiply your stake by the odds. Example: a BDT 1,000 bet at odds of 2.5 returns a total of BDT 2,500 if you win (profit: BDT 1,500). Maximum payout limits vary by sport — contact support chat for details.

5Bonus & Promotion Terms and Conditions

Lv89 regularly offers various bonuses and promotions. Each offer has its own terms, which are detailed on the offer page. Please read those terms carefully before claiming any bonus.

• The Welcome Bonus is available to new members only and can be claimed once with the first deposit.
• Every bonus comes with a wagering requirement — the bonus amount cannot be withdrawn until it has been wagered a specified number of times.
• Claiming bonuses through multiple accounts from the same device, IP address, or household is not permitted.
• Bonus funds cannot be withdrawn directly — they may only be used for betting.
• Lv89 reserves the right to modify, cancel, or withdraw any bonus offer at any time.
• If bonus abuse is established, the bonus and any associated winnings will be forfeited.

6Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair environment on lv89. Violating these rules will result in permanent account closure and forfeiture of all balances.

• Creating multiple accounts to abuse bonuses or promotions.
• Making deposits and withdrawals for the purpose of money laundering.
• Placing bets using match-fixing or insider information.
• Manipulating the betting system using software, bots, or automated methods.
• Using or stealing another member's account credentials.
• Attempting to gain unauthorized access to lv89's systems.

7Account Suspension & Closure

Lv89 may temporarily suspend or permanently close an account without notice in the following circumstances:

• If a breach of the terms and conditions is established.
• Providing false information during KYC verification.
• If an account has been inactive for an extended period (more than 12 months).
• Upon instruction from a court or regulatory authority.

Members may also request account closure at any time. Contact support chat for self-exclusion or to set responsible gaming limits. You will have the opportunity to withdraw any valid balance before the account is closed.

8Privacy & Data Protection

Lv89 takes your personal information seriously. We only collect data necessary to provide our services and never sell it to third parties. All information is secured through SSL encryption.

To learn more about our data protection policy, please visit our Privacy Policy Read the page. To request access to, correction of, or deletion of your data, please contact our support team.

9Responsible Gaming

Lv89 believes betting is a form of entertainment — not a source of income. We encourage all our members to play responsibly. If you feel your betting is getting out of control, please seek help immediately.

• You can set your own deposit limits, betting limits, and session limits.
• Self-Exclusion: You may request account suspension for anywhere from 24 hours to permanently.
• Don't chase losses by placing more bets — it only leads to greater harm.
• Do not place bets while under the influence of alcohol or any other substance.

To learn more about responsible gaming, visit our Responsible Gaming View the page.

10Limitation of Liability

Lv89 is not liable for any losses caused by technical errors, internet disruptions, or third-party service failures. Members are solely responsible for the security of their own devices and internet connections.

Lv89's total liability shall not exceed the actual balance in the member's account under any circumstances. lv89 will not compensate for indirect losses, loss of profits, or consequential damages.

11Changes to Terms and Conditions

Lv89 may update these terms and conditions in part or in full at any time. Members will be notified via their registered email and on the website at least 7 days before changes take effect. In urgent situations — such as legal obligations — changes may take effect without prior notice.

Continued use of the service after updated terms take effect will be considered acceptance of those terms. If you do not agree to the new terms, please close your account.

12Contact & Complaints

If you have any questions or complaints about these terms and conditions, our support team is always ready to help. Live chat responses are typically received within 5 minutes.

• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Email support: [email protected] (responses may take 24–48 hours).
• Once a complaint is submitted, you will be issued a ticket number — please keep it for your records.

For formal complaints, lv89 will endeavor to provide a written resolution within a maximum of 14 business days.