Lv89's Privacy Policy — How Your Information Is Kept Secure

1Introduction & Applicability

Lv89 is an online Sports Betting platform operating under an international gaming license. We believe protecting our members' privacy is not just a legal obligation — it is a core ethical commitment.

This Privacy Policy applies when using the lv89.xyz website and our mobile app. It is in effect whenever you visit our site, register, place bets, or contact support.

This policy is written in English to ensure our Bangladeshi members can read it with ease. However, in the event of any legal dispute, the English version shall be considered the definitive document.

2Types of Information Collected

Lv89 only collects information necessary to provide our services. We never ask for data we do not need. Full details are provided below:

Personal Identification Information

• Full name & date of birth (for age verification)
• National ID card or passport number (for KYC verification)
• Residential Address & Country
• Email Address & Mobile Number

Financial Information

• Mobile Banking Number (bKash, Nagad) — for transaction processing only
• Deposit & Withdrawal History
• Transaction Date & Amount

Usage Data

• IP Address & Device Information
• Browser & Operating System Type
• Duration of site visits and pages viewed
• Betting Patterns & Gaming History

3Why & How Your Information Is Used

Lv89 uses your information to improve our services and meet legal obligations. Each purpose is clearly outlined below:

• Account Management: To manage your registration, login, and account security.
• Identity Verification: To verify age and identity in compliance with international KYC and AML (Anti-Money Laundering) requirements.
• Transaction Processing: To process deposits and withdrawals quickly and securely.
• Customer Support: To respond accurately to your complaints or inquiries.
• Responsible Gaming: To analyze betting patterns and identify problematic behavior early, and to provide support where needed.
• Fraud Prevention: To detect suspicious activity, multiple accounts, or the use of automated systems.
• Legal Obligations: To meet regulatory requirements and comply with court orders.
• Personalized Offers: To send you relevant promotions and bonus offers based on your preferences (you can opt out at any time).

4Who Your Information May Be Shared With

Lv89 does not sell your personal information. However, limited data may be shared in the following specific circumstances:

• Payment Provider: Solely to process transactions with mobile banking providers such as bKash and Nagad.
• KYC Verifier: With international identity verification services, limited to identity document data only.
• Legal Authorities: Only to the extent required, upon a valid order from a court or regulatory authority.
• Technology Partners: With server hosting and security service providers, under strict confidentiality agreements.
• Audit Body: For license renewal and regular compliance audits.

In all such cases, only the necessary information is shared, and each party is required to comply with our privacy standards. Any party that fails to meet these standards will have their engagement with us terminated.

5Cookies & Tracking Technologies

Lv89.xyz uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. They keep your session active and remember your preferences.

Cookie Types

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: To remember your language preference and theme settings.
• Analytics Cookies: To understand which pages are visited most — without collecting any personal information.
• Security Cookies: To detect fraud and automated attacks.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

6How Long Information Is Stored

Lv89 does not retain any information beyond the necessary period. Each category of data has a defined retention timeline:

Once the designated retention period ends, data is permanently deleted or anonymized so that no individual can be identified. Information retained for legal reasons is used solely for those legal purposes.

7Your Data Rights

As an lv89 member, you have important rights over your personal information. These rights are enforceable in practice — not just written on paper.

To exercise any of these rights, email us at [email protected]. We typically respond within 30 days. In some cases, legal obligations may limit our ability to delete or provide certain data — you will be informed of the reason if this applies.

8Protection of Minors

Lv89 is strictly prohibited for users under 18. Age is verified at registration, and date of birth is confirmed during the KYC process. Additional identity documents may be requested in cases of doubt.

If we have evidence that a minor has opened an account, that account will be closed immediately and all associated data will be deleted. Legal action may also be taken in such cases.

9Security Measures

Lv89 has implemented industry-leading technical and administrative measures to protect your data:

• TLS 1.3 / SSL Encryption: Maximum encryption applied to everything from site access through to every transaction.
• Two-Factor Authentication (2FA): An additional layer of security for login.
• Firewall & DDoS Protection: Prevention of unauthorized server access and attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Staff Training: Every member of our team receives data protection training.
• Restricted Access: Staff may only access specific data when required for their designated tasks.

Please note, however, that no one can guarantee absolute security on the internet. In the event of a security breach, we will notify the affected members within 72 hours.

10Privacy Policy Updates

Lv89 may update this Privacy Policy when needed — due to new regulations, changes in technology, or improvements to our services. For any significant changes:

• A notice will be sent to your registered email at least 7 days in advance.
• A notice will be posted on the website's homepage.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the site after the updated policy takes effect will be considered acceptance of the new terms. If you do not agree with the new policy, please close your account and withdraw any remaining balance.

11Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the site (typically responded to within 5 minutes).
• Response Time: Emails are typically answered within 24–48 hours.

For formal complaints, a ticket number will be issued and we will endeavor to provide a written resolution within 14 business days. You can also reach us through the following pages: